Returns, Exchanges and
Cancellations
Find answers to commonly asked questions about our products and services.
What is your return and exchange policy?
Any items that are custom made or personalized cannot be returned. If the mistake was on our part, we will replace the item with the engraving and personalization corrected. Keep in mind that the product will need to be reported within 5 business days of receipt. If the item was damaged during shipping, you will need to contact the shipping company.
Can I change my order after placing it?
Changes to an order after it has been received are subject to a 15% restocking fee, plus any additional fees required to cover additional expenses that have occurred during the ordering process. No changes will be accepted once the order has moved into production.
Can I cancel my order?
Cancellations made after an order has been placed are subject to a 15% restocking fee. Once the mock-up is approved, the order is moved immediately into production and cannot be canceled. Blank orders may be canceled any time before shipment.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!