DEFINITIONS
Seller refers to the website owner – the person to whom the order for the purchase has been given. Buyer refers to the person or organization placing the order. Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
PAYMENT
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.
SHIPPING POLICIES
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost or damaged during shipping, you must contact the shipping company. If an item is damaged during shipping, the seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
REFUND/RETURN POLICY
All of our items that are custom made or personalized cannot be returned. If the mistake was on our part, we will replace the item with the engraving and personalization corrected. Keep in mind that the product will need to be reported within 5 business days of receipt. If the item was damaged during shipping, you will need to contact the shipping company.
CANCELLATION
Cancellations made after an order has been placed are subject to a 15% restocking fee. Once the mock-up is approved, the order is moved immediately into production and cannot be canceled. Blank orders may be canceled any time before shipment.
COMPLAINTS
Please contact us. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact with you.
LEGALITIES
Any dispute arising out of such use of the website is subject to the laws of Arizona. These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with this billing terms and conditions.